Frequently asked questions

You pay £10 online when you book, which comes off your total. The rest is paid directly to your valeter after the job — most take card as well as cash, and they'll confirm before the day.

Your date is held while we line up a local valeter. We confirm it by email, usually within 24 hours.

At least five days, so we have time to arrange a valeter for your date.

It helps, but it isn't always essential — some valeters carry their own water and power. We ask during booking so we can match you with someone suitable.

A driveway or private space is ideal, so the valeter can work safely around the car without blocking the road. If you're unsure, add a note during booking and we'll check before confirming.

Light rain is usually fine. If the weather makes the valet unsafe, we'll rearrange for another day or refund you.

Yes, as long as there's suitable parking and you have permission for the valet to go ahead.

A proper clean inside and out: bodywork washed, wheels cleaned, rinsed and dried; interior vacuumed throughout; dashboard, console and surfaces cleaned; windows done inside and out. Specialist work such as shampooing, stain removal, machine polishing and odour or mould treatments isn't included unless agreed separately.

Your price is fixed from the details you give us. If the car is very different from what was described, your valeter contacts us — we'll explain and agree any change with you before extra work happens.

Tell us during booking. These jobs need a quote, so we'll look at it and agree a price with you before anything is scheduled. Nothing is charged automatically.

An independent local valeter we work with. ValetBook handles the booking and the valeter carries out the work.

Use the contact page and we'll get back to you as soon as we can.