Privacy Policy

Last updated: 16/07/2026

1. Who we are

This website is operated by ValetBook ("we", "us", "our"), registered in England. Registered address: [YOUR REGISTERED ADDRESS]. Company number: [YOUR COMPANY NUMBER, if applicable]. ICO registration: [YOUR ICO NUMBER, if applicable]. Contact: retreatrentals25@gmail.com.

2. What we collect

Contact details you provide (name, email, phone, address, postcode).
Vehicle and booking details (make/model, package, preferred date/time, notes).
Payment metadata from Stripe — we do not store card numbers.
Basic technical data (IP address, browser) for security and analytics.

3. How we use it

To arrange your booking with a local valeter.
To take your £15 deposit and send booking confirmations, reminders and receipts.
To respond to enquiries and provide customer support.
To comply with legal, tax and accounting obligations.

4. Lawful basis

We rely on contract (to fulfil your booking), legitimate interests (fraud prevention, service improvement) and legal obligation (tax, accounting).

5. Who we share it with

The local valeter assigned to your booking (name, address, phone, vehicle, notes).
Stripe, our payments processor.
Our hosting and email providers.
Authorities where legally required.

We never sell your data.

6. Retention

Booking and payment records are retained for 6 years for tax purposes. Marketing preferences are held until you withdraw consent.

7. Your rights

You have the right to access, correct, delete or restrict processing of your data, and to complain to the ICO (ico.org.uk). Email retreatrentals25@gmail.com to exercise any right.

8. Cookies

We use only essential cookies required to run the site and process bookings. We do not use advertising or third-party tracking cookies.

9. Changes

We may update this policy from time to time. The "last updated" date above will change.